1.专为中级学生编排的教材，主要用于提高以下几方面的商务技能：参加会议，打电话，协商沟通，介绍，社交。2.课程以真实情景为素材，不拘泥于确定答案，帮助学生建立自信。3.采用模块设计，增加了教学灵活性。教师可根据教学需要安排次序、灵活采用。4.课程短小精悍，适于三个小时的课堂教学。5.强调听力。共提供了两个小时的听力材料，帮助学生提高听力水平。6.阅读材料真实可靠，用于介绍本单元的主题，并伴有写作任务。7.每个单元都附有语言与技巧清单，对学完本单元的学生有很好的参考价值。8.本书可作为托业考试（TOEIC）的备考用书。
Introduction
Module 1 Cultural diversity and socializing
Uint 1 Building a reationship
Overview
Cross-cultural understanding(1)
Welcoming vistors
Small talk:keeping the conversation going
Uint 2 Cultrue and entertainment
Overview
Cross-cultural understanding(2)
Inviting,and accepting or declining
Eating out
Module 2 Using the telephone
Uint 3 Could I leave a message?
Overview
Preparing to make a telephon call
Receiving calls
Taking and leaving messages
Asking for and giv ing repetition
The secretarial barrier
Uint 4 Good to hear from you again!
……
Uint 5 Unfortunately there's a problem
Module 3 Presentations
Uint 6 Planning and getting started
Uint 7 Image,impact and making an impression
Uint 8 The middle of the presentation
Uint 9 The end is near…this is the end
Module 4 Meetings
Uint 10 Making meetings effertive
Uint 11 sorry to interrupt,but
Uint 12 What do you mean by
Module 6 Negotiations
Uint 13 Know what you want
Uint 14 Getting what you can
Uint 15 Not getting what you don't want
Optional case studies
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