INTRODUCTION
PERSON TO PERSON
1 Pleasedto meet you!
2 What do you do?
3 Around the world
4 Could you please...?
5 I'm sorry,could you say that again?
PHONE CALLS
6 Hello,how may Ihelp you?
7 Hold on,Ijustneed to make a note
8 Is everything clear?
9 I'm calling because
10 I'm terribly sorry
WRITING
11 Layout and content
12 You've got mail
13 Get it right!
14 Keep it simple and make it clear
15 In reply to your...
16 I am sorry to inform you that
EXCHANGING INFORMATION
17 Can I ask some questions?
18 I'd like some more details
19 Could you tell me more...?
20 When can we meet?
21 Avoiding misunderstandings
22 Thank you for your order
MEETINGS
23 What are your views?
24 Thank you for coming!
25 The first item on the agenda is...
26 We need to come to an agreement
27 When does'Yes'mean'Yes'?
28 We need to meet
ENTERTAINING VISITORS
29 Make yourself at home!
30 What shall we talk about?
……
EXPLAINING AND PRESENTING