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Introduction
1 Face to face
basic skills and techniques for talking to people in business situations;
2 Letters,faxes and memos
Basic skills and techniques for business correspondence;
3 On the phone
Basic skills and techniques for using the telephone in business;
4 Summaries,note,reports
Basic skills and techniques for writing reports,making notes,summarizing and
taking notes of conversations in business;
5 Working together
Talking about where you work,employment policy,a company’s
activities,organization and history
6 International trade
Ｏrdering and supplying goods or services;answering and making enquries,making
offers,placing and acknowledging orders;
7 Money matters
Methods of payment,cash flow,invoicing,dealing with non-payment problems;
8 Dealing with problems
Complaining and apologizing,delivery and after-sales problems;
9 Visitors and travellers
Looking after foreign visitors and traveling on business;hotels,restaurants,small
talk,telling Stories;
10 Marketing
Marketing a product,market research,promotion and advertising;
11 Meetings
　Taking part in formal and informal meeting,one-to-one meeting and larger group
meetings;
12 Processes and operations
Explaining and describing operations,giving instructions;
13 Jobs and careers
Applying for jobs and seeking promotion,participating interviews;
14 Sales and negotiation
Selling and buying products,negotiating face-to-face and on the phone;
15 A special project　
A simulation,revising many of the skills and situations in the course;